FAQ and Answers

Please note our products are made in a Facility Where: Fish, Crustacean Shellfish, Wheat, Sesame, Tree Nuts, Peanuts, Soybeans and Milk May Be Present

Ordering

How do I place orders online?

Ordering is easy and convenient. Simply select your product choices, add them to your shopping cart and click “check out” for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the “payment options” screen.

Can I placed orders over the phone?

All orders are encouraged to be place via the online shopping cart. Direct transfer is available Monday through Friday from 9AM to 5PM EST if you would prefer to process your order via email or by phone. Once the transfer has been received we will ship your order .

How Do I Add a Personalized Message when Sending a Gift?

All of our gourmet gift collections are sent with a note personalized by you. When you place your order and go to your shopping cart you will see an area that says "Add A Note" with a message box where you can write your note. If you have any special instructions you can add it to this box as well. 

Do Items Shipped Include Receipt of Payment?  

No orders come with a price receipt in the box.  Orders only include a packing slip in the box showing what has been ordered.  The receipt is only sent via email to the purchaser of the product, so there is no need to worry that the recipient of your gift, will see the price or receipt. 

What Is Your Return Policy?

If you are not satisfied with your purchase, we offer a 30 day 100% money back guarantee for orders returned that include receipt.  The cost of return shipping is the responsibility of the customer.  Please contact us via our contact us page for return instructions. If there is damage to your items on delivery or you received an incorrect order, please contact us via email on our contact us page or call us at 603-915-3258 and we will immediately replace the damaged items or missing items, free of charge.  A photo of the damaged item is requested prior to re-shipping the item.

What are my payment options

Orders can be placed online using our security gateway for Visa, MasterCard, Discover, American Express through Paypal or Direct Debit direct to our bank.

Please note that all orders must be paid prior to dispatch.

Is tax included?

No, Wozz! is currently under no obligation to charge tax to our online customers. As a result it is not included in the total sale price.

Do you have a minimum order quantity/price?

No, however we do recommend a minimum order of 3 items due to the standard charges for packaging and postage.

 


Shipping

When will my order ship?

Orders will be packed within 24 to 48 hours and delivery is between 1 and 4 working days.

Do you ship to Post Office boxes?

Yes, we do for up to six items, however larger orders will require a physical address for delivery.

Do you ship internationally?

Unfortunately at this stage we do not ship overseas via the website. However is you are in Australia or elsewhere and are interested than please send us an email and we will do our best to accommodate you.

How is shipping calculated?

We charge two set rates for each state based on shipment weight. The lighter rate of up to 6 items is great value and our heavier rate up to 12 items is exceptional. The rates are set by standard UPS ground shipping rates of 8 or 16 pounds to each state, plus packaging and handling costs.

As an estimate: Condiments weigh 1.3 lb/ 21oz or 600g
                          Dressings/Sauces/Vinegars 1.3 lb/ 21oz
or 600g              

What are your shipping options?

Our preferred courier for shipping within the US is UPS couriers who offer regular ground shipping to most areas of the US.  We also ship with USPS.  Customers can choose their preferred carrier at checkout.

Do you have a minimum order quantity/price? 

No, however we do recommend a minimum order of 3 items due to the standard charges for packaging and postage. Also note the the difference of shipping from 6 items to 12 items is often only a few extra dollars. So to maximize savings combine your order with friends and family and share the shipping.

 

Products

How long do your products last after opening?

All of our products have a use by on the bottom of the container. This represents the recommended use by date.  The "Use By" date you see is for the life of the product prior to opening. After opening we recommend to use within a couple of weeks however the quality is maintained often 3 months after opening under proper conditions. Our vinegars us whole fresh fruit ingredients, and will maintain a higher quality and longer shelf life if refrigerated, however they are fine to be kept unrefrigerated for up to six months if stored in a cool part of the kitchen away from direct sunlight.

Do they need to be refrigerated?

Yes. We use no preservatives in any of our products, so we do recommend all products be kept in the fridge after opening, however all our products can be kept on the shelf before opening for up to 18 months or the recommended use by date.  

Sometimes I buy the same product but it can look or taste different, why is this?

All our products are made from fresh ingredients and in small batches, so not every batch will be exactly the same. Sometimes suppliers, quantities, and strength of the ingredients themselves can vary, and we understand that this is both a blessing and a curse.

Having said that, the ingredients may simply settle out differently from batch to batch. We use the minimum of binders and as a result separation of ingredients is natural. Simply shake well before use.

Can I take your products with me when I go overseas?

Many customers take our products overseas with them by wrapping them carefully and transporting them in their luggage. All our products will be fine to travel but do ensure that the jars are un-opened.

What local and imported ingredients do you use?

Much of our produce comes from Vermont and other New England farmers while it is in season, so that food goes straight from the farm to chef, to you. Our citrus juices are 100% from Florida, pasteurized with no added sugar or sulfites. All of our ingredients are non-gmo.  We use apple cider vinegar or 100% fresh lemon and lime juice to acidify our products.  Local ingredients include beets, rhubarb, strawberries, herbs, tomatoes, craft beer and 100% maple syrup. Where possible we use all local natural in season ingredients. We use all locally owned companies for our deliveries. Some ingredients fresh and dry like spices, balsamic vinegar and kombu are only available imported. All of our fresh ingredients not sourced directly from local farmers are sourced locally from the Boston fresh produce market.

I need products without any sweetener, what do you recommend?

Many of our chutneys and sauces are made with sugar, as a key ingredient for their consistency.

If you were interested in our creative ingredients that are either low or only contain the natural sugars present in the fruits, we would recommend looking at the following items in our range:

  • Lemon Green Tahini Dressing (Paleo & Sugar Free)
  • Kiwi Lime Salsa Verde
  • North African Chermoula Marinade
  • Japanese Sesame Miso
  • Spiced Beet Finishing Vinegar
  • Cranberry Saffron Finishing Vinegar
  • Spiced Pear & Ginger Finishing Vinegar
  • Strawberry Rhubarb Finishing Vinegar
  • Thai Orange & Ginger Relish
  • Super Hot Chili Sambal
  • Moroccan Tomato Onion Relish

Which of your products are Gluten Free?

A large component of our creative ingredients are wheat and gluten free. Please note that we do include on our label "Made in a Facility Where: Fish, Crustacean Shellfish, Wheat, Tree Nuts, Peanuts, Soybeans and Milk May Be Present".  We thoroughly clean and disinfect all equipment in between production runs however we are not a certified gluten free facility.

  • Balsamic Blueberries & Maple Vinegar
  • North African Chermoula Dressing
  • Indian Spiced Beet Spread
  • Moroccan Tomato Onion Relish
  • Cranberry Orange Cognac Sauce
  • Thai Orange Ginger Relish
  • Spicy Summer Mango Chutney
  • Super Hot Chili Sambal
  • Thai Hot Pepper Spread
  • Spiced Basil Cider Dressing
  • Kiwi Lime Salsa Verde
  • Jamaican Jerk Pineapple Chutney
  • Balsamic Fig Mostarda Savory Spread
  • Spiced Beet Finishing Vinegar
  • Cranberry Saffron Finishing Vinegar 
  • Spiced Pear & Ginger Finishing Vinegar 
  • Strawberry Rhubarb Finishing Vinegar 
  • Spicy Tomato Kasundi Sauce
  • Sticky Date Candied Orange Chutney
  • Sweet Orange Chili Sesame Dressing (now made with organic tamari)
  • Ginger Soy Infusion Dressing (now made with organic tamari)
  • Lemon Green Tahini Dressing
  • Sour Cherry Spiced Wine Spread
  • Cranberry Blood Orange Cognac Chutney                                                                                

Which of your products are Vegan?

We define Vegan products as those that do not include animal products of any kind, including egg, honey and fish sauce. Our vegan friendly products are:

  • Indian Spiced Pickled Beet Relish
  • Moroccan Tomato Onion Relish
  • Spicy Summer Mango Chutney
  • Balsamic Fig Mostarda Spread
  • Kiwi Lime Salsa Verde
  • Cranberry Orange Cognac Sauce
  • Triple Ale Onion Savory Spread
  • Spiced Beet Finishing Vinegar
  • Cranberry Saffron Finishing Vinegar
  • Spiced Pear & Ginger Finishing Vinegar
  • Strawberry Rhubarb Finishing Vinegar
  • Lemon Thyme Vinegar
  • Raspberry Red Wine Vinegar
  • North African Chermoula Dressing
  • Balsamic Blueberries & Maple Vinegar
  • Spicy Tomato Kasundi Sauce
  • Sticky Date Candied Orange Chutney
  • Lemon Green Tahini Dressing
  • Sour Cherry Spiced Wine Compote

Which of your products are Dairy Free?

All our products except for our Rum Toddy Toffee Dessert Sauce (contains butter) and White Chocolate Banana Bread Dessert Spread (contains milk) are 100% dairy and lactose free. That is they contain no butter, milk or cheese.

Please note our products are made in a Facility Where: Fish, Crustacean Shellfish, Wheat, Tree Nuts, Peanuts, Soybeans and Milk May Be Present

COPYRIGHT INFRINGEMENT is strictly prohibited.  All of our recipes, photographs and product descriptions and all content on this website is owned by Wozz! Kitchen Creations.  We do not authorize any duplication of our recipes, photographs or posts on any other websites unless written permission is received from us.  We also strictly prohibit any of Wozz! Kitchen Creations products to be resold on any affiliate marketing sites including ebay, amazon or google.  If you are a wholesaler who would like to use our photographs on your website, please contact us, we are happy to share.  Product descriptions must be written in your own words and not copied directly off of our site, this includes recipes.  If you would like to feature a recipe of ours on your website, please contact us directly. 

 

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